01.Introduction
Synaptiq operates as an online AI development school based at 1 Empire Tower, South Sathorn Road, Yan Nawa, Sathon, Bangkok 10120, Thailand. We are committed to handling any personal information you share with us responsibly and transparently.
This policy applies to all visitors to our website and to anyone who contacts us or enrols in one of our programmes. It explains what data we collect, why we collect it, how long we keep it, and what choices you have.
If you have questions about anything in this document, write to us at [email protected] before using the site.
02.What Data We Collect
We collect personal data through three means:
Information you give us directly
- Name and surname (required for enrolment)
- Email address (required for programme access and communications)
- Phone number (optional, provided in contact forms)
- Messages or enquiries you send us
Information collected automatically
- Browser type and device information
- IP address and approximate location
- Pages visited and time spent on site
- Referring website or source
Legal basis for processing
- Consent — for marketing communications and optional analytics
- Contract — to deliver course access and support when you enrol
- Legitimate interest — to improve site performance and prevent fraud
How long we keep your data
- Enquiry records: 12 months from last contact
- Enrolment records: 3 years from programme completion
- Analytics data: 26 months (aggregated, anonymised after)
- Cookie preferences: until you clear them or withdraw consent
03.How We Use Your Data
- Programme delivery — sending course access details, assignment feedback, and session reminders to enrolled learners.
- Responding to enquiries — replying to messages sent through our contact form or by phone.
- Service improvement — analysing how learners navigate the site so we can make content clearer and more useful.
- Programme announcements — occasional emails about new courses or updates, only if you have opted in. You can unsubscribe at any time.
- Legal compliance — meeting our obligations under Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA).
We do not sell your personal data to third parties. We do not share it for advertising purposes beyond the analytics services listed below.
04.How We Protect Your Data
All data exchanged between your browser and our servers uses TLS encryption (HTTPS).
Personal data is stored on servers with restricted access, protected by authentication controls.
Only authorised staff with a genuine need can access personal data. Access is logged and reviewed.
If a data breach occurs that may affect you, we will notify you and the relevant authority within 72 hours where required by law.
05.Cookies
Our website uses cookies — small text files stored in your browser — to keep the site functional and to understand how it is used. We use four categories:
For full details and to adjust your preferences, see our Cookie Policy.
06.Your Rights
Under the Thai Personal Data Protection Act B.E. 2562 and applicable principles, you have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — request deletion of your data where there is no lawful reason for us to keep it.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interest.
- Withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting prior lawful processing.
- Lodge a complaint — contact the Office of the Personal Data Protection Committee (PDPC) in Thailand if you believe your rights have not been respected.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
07.Third-Party Links
Our website may contain links to external sites such as coding platforms, documentation resources, or community spaces. We are not responsible for the privacy practices of those sites. We recommend reviewing the privacy policies of any external site you visit.
08.Third-Party Services We Use
We work with the following categories of service providers who may process data on our behalf:
- Analytics — to understand website usage (e.g., Google Analytics). Data is collected with anonymisation where possible.
- Email delivery — to send course materials and communications securely.
- Payment processing — handled by a PCI-compliant provider. We do not store card details.
All service providers are selected with data protection standards in mind and are bound by appropriate agreements.
09.Minors
Our programmes are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data to us, please contact us at [email protected] and we will remove it promptly.
10.Policy Updates
We may update this policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will post the updated version on this page with a new "Last updated" date.
We encourage you to review this page periodically. Continued use of the site after changes are posted means you have read the updated policy.
11.Contact Us
For any questions about this policy or to exercise your data rights, please reach out to us:
Synaptiq, 1 Empire Tower, South Sathorn Road, Yan Nawa, Sathon, Bangkok 10120, Thailand